Frequently Asked Questions (FAQ)

Where is my package located?
After placing your order, it takes an average of 1-3 business days (Mon-Fri) to process your order and 3-7 (Mon-Fri) business days for your order to be delivered. If these deadlines have passed and your package has not yet arrived, please contact our customer service team.

Where can I find my track & trace code?
Once your order is shipped, you will automatically receive a Track & Trace code via email. Please also check your spam folder, as sometimes our emails end up there. Please note that it may take a while for the Track & Trace link to become active.

How can I track the progress of my order?
You can track the progress of your order with your Track & Trace number received via email. Enter the Track & Trace on our Track Your Order page to see the status of your delivery.

I am not satisfied with my package.
See our Return and Refund Policy for information on returning your package.

If you still haven't found an answer to your question, please feel free to contact us at info@munawear.com

Thank you for your interest in MunaWear!